A. GENERAL TERMS
This website www.farmakiscollection.com is also the “Online Store” of exhibition and distribution of products (ready-made clothes) via the Internet, which belongs to the Greek company under the name “FARMAKIS DIMITRIOS EFT AND CO. EU” and the distinctive title ” farmakis collection “, legally represented and based in Egaleo, 81 Grigoriou Kidonion Street, PC 12241, Egaleo, Greece (Tax Identification Number: 093472539 / Tax Office egaleo), with GEMI number, email address email@example.com, telephone line of the online store 2105610526 2105610378 (hereinafter “Business” or “farmakiscollection” .
2. Use of a website
The User, who will purchase products through this website, promises and accepts that he meets the statutory conditions for the conclusion of the contract and that he is an ADULT.
4. Provision of Information
The information provided by this Website is complete, true, valid and up to date, whether it concerns our identity or the products / services provided by our online store. The above warranties are subject to any technical or typographical errors which may not be foreseen or which have occurred unintentionally or due to interruptions of this website or due to force majeure. Farmakiscollection.com has taken all the necessary technical and other means in order to be immediately informed of the available quantity and sizes of our products, however it maintains an explicit reservation regarding the validity of the quantities and sizes of products available in the online store, as the information may be updated. be carried out within a reasonable time after the modification. In any case, you will receive an e-mail confirming your order, informing you of any unavailability of the product you ordered.
5. Disclaimer of Business Liability
b. The Company is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason not due to its own fault. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and undertakes in case of change of these data, to inform the customers in time about the non-availability in which case bears no further responsibility.
c. The Company makes reasonable efforts to maintain and make available its content. However, the Company points out that the website may display technical errors with a direct result in the way the contents are presented in it (indicative of photos, prices, texts, etc.) for reasons that it does not have responsibility and promises to make an effort. for faster recovery.
It is expressly agreed that the Company is not responsible to the user if for any reason the website is not available at a given time or for any period of time.
6. Intellectual property rights
All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual / industrial property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual / industrial property of third parties. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder. The names, images, logos and insignia listed and describing the online store under the trademark farmakiscollection.com or the products or services of the Company or third parties, are assets of the Company or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case provide a license or right to use them by third parties.
7. User Responsibility
The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics.
You must not use the online store under the brand farmakiscollection.com for: 1. sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causing unlawful insult and damage to the Company or to any third party that infringes on the confidentiality or confidentiality of any person’s information; 3. posting, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements),4. sending, publishing, sending by e-mail or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind; 5. sending, publishing, sending by e- mail or otherwise transmit any hardware that contains software viruses or any other code, files, or programs designed to interrupt, damage, corrupt, or equip any computer software or hardware; 6. intentional or unintentional violation of applicable laws or regulations; 7. harassment of third parties in any way; 8. collection or storage of personal data about other users.
The Company guarantees that it has taken all the necessary technical and organizational measures to safeguard the confidentiality, integrity and availability of all User data. The Company for the operation of the online store uses and constantly upgrades the systems required for the safe and proper operation of the store and constantly monitors the reliability and effectiveness of the security systems. Indicatively it uses a system of backups, protection, protection against viruses, protection against malicious actions, etc.
An SSL certificate has been installed for the user’s security, which ensures the security of the User’s data while navigating the website.
The Company also complies with all security rules for secure access by the respective User to the account of a registered – user member, which may have created.
However, with the creation of the account, the User promises that he will comply with all the appropriate security measures, in order to keep the details of his account confidential.
The Company declares that it is not responsible for the restoration of any damage or loss resulting from the non-observance of the appropriate security rules by the User and for this reason the respective User must proceed after the completion of which communication through his account to a safe exit. from the account (logout) and to safeguard the non-disclosure of his account details to any third party.
In case of loss or despite the above any way of disclosing the secret password to a third party, the User must immediately inform the Company at email firstname.lastname@example.org or at 2105610526 2105610378.
9. Ability to communicate.
10. Codes of conduct
Our Company complies with the Code of Ethics of the Hellenic E-Commerce Association (Greek eCommerceAssociation- GRECA) which sets out the minimum rules of professional ethics and ethical behavior, which must be observed both towards the consumer and between the various companies selling products / via digital channels.
B. BUYING THROUGH THE ONLINE STORE
1.1 Completion – Order Confirmation
The prices listed on our products include VAT. The final price that will be listed before the completion of the order will include the shipping costs. For details on our charges see B.3.
Before clicking on “CONFIRM CONFIRMATION AND COMPLETION” which is the last step to complete your order, and after you have already stated the information we ask and you have stated that “YOU HAVE READ AND ACCEPTED” the total amount you will pay (purchase price of the product including VAT and shipping costs) and that with the submission of the order you have the obligation to pay the amount corresponding to it. If you agree, click on the sign “CONFIRM CONFIRMATION AND COMPLETION”, at which time you submit it to our online store.
By submitting your order according to the above, the farmakiscollection.com system will automatically send you a message to the email account you have stated to us during your registration as a Member or when ordering as an ordinary User, which will announces that we have received the order, will list the products you have ordered and all the terms of the order. From this point on, you do not need to do anything else until you receive your products.
When the order is delivered to the courier company we cooperate with (See B.3) or to another cooperating company, you will receive a new email message which will indicate the shipping / shipping number. With this number you can track the progress of your order until it reaches the delivery place that you have stated in your respective order.
1.2 Order Tracking
You can at any time monitor the status of your order by logging into your Account if you are a Member or through the “Order Search” Hyperlink or through its electronic link if it is the choice of shipping method.
1.3 Cancellation / Modification of an Order
The order can be canceled in the following cases:
Before the order is completed
Before placing your order according to the above (see B.1.1), you have the technical ability to “back” and remove the quantities of products from your cart that you do not wish to order by clicking on the “remove” button.
After the completion of the order but before the receipt of the products
You have the right to cancel the order after its completion in case the delivery of the ordered products is delayed. The cancellation provisions (section B.5) below apply to the cancellation of your order.
Upon receipt of the product
(a) Your refusal to pick up your products upon delivery by the Shipping Company is tantamount to a withdrawal, which you must notify us in writing, following the procedure described in Section B.5 below.
(b) Upon receipt of the product, the order is canceled by exercising the Right of Withdrawal in accordance with the provisions of Section B.5 below.
(c) In addition, your order is canceled upon receipt of the products or for replacement purposes in accordance with the provisions of article B.6 below.
(d) Finally, upon receipt, your order is canceled in accordance with the provisions of Article B.7 in case you receive a defective product, the wrong product or you never receive it due to loss.
2 PRODUCT DELIVERY
2.1 Method and Time of delivery
Delivery dates and times:
The courier companies we work with are: ELTA COURIER. Shipping is FREE for all shipments within Greece. In case you choose cash on delivery as a payment method, you will be charged an additional charge of 3 euros.
Your order will be insured by the courier company and is expected to arrive within 2-5 working days for shipments within Greece.
Please note that delivery times do not include the initial processing stage of the 24-hour order or weekends. Delivery times do not include Saturdays, Sundays, or any holidays.
In any case, the delivery deadline is set by law within 30 calendar days from the conclusion of the contract.
The above deadlines do not apply during periods of extreme weather events or strikes and in any case of force majeure, which may affect transport and delivery times. In this case farmakiscollection.com cooperates with specific courier and transport companies.
In case you want a transport company of your choice with which farmakiscollection.com does not cooperate, then the transport costs will be borne by you regardless of the order value and place / time of delivery. In this case farmakiscollection.com is not responsible for any delays in the delivery of your products.
2.2 Delayed Delivery
Our Company makes every effort for the timely and proper delivery of your products, however we reserve the reservation that the delivery of your products may be delayed in case (a) the product is delayed to be sent by our supplier due to obstruction to eg customs or its transfer, force majeure, etc., so that we do not have it in our warehouses when we calculate, (b) the product you ordered has already been removed and is not available due to the sudden and unannounced announcement of the supplier about the removal of the product in question, (c) there is a force majeure event such as extreme weather events, strikes, or any other event outside our sphere of influence and control that may affect the delivery and delivery of your order.
In the above cases we will contact you to ask if you want to deliver the order without the product that has been delayed or is not available, or to suggest you an alternative, or to inform you about the delivery time of the product that is not immediate available. In case you are not satisfied with our offer, you have the right to cancel the order in part or in full and to refund any money you have paid, in any case to give you the alternatives available to our Company.
In case of delay you can contact our Company – call 2105610526 2105610378 (Monday-Tuesday-Wednesday-Thursday-Friday 9am – 3pm) or via email at email@example.com and you will be informed about the reasons for the delay, while you can state your withdrawal in whole or in part of the order.
3. SHIPPING COSTS
Shipping within Greece is FREE for all orders regardless of amount.
4. METHODS OF PAYMENT
Cash on Delivery Method.
Payment upon receipt of the order. There is an additional charge of 3.00 euros for cash on delivery. When the employee of the courier company comes to your place to deliver your products to you, you pay in cash the value of your order (cash on delivery) plus 3.00 euros and you receive the product / s.
4.4 Payment by deposit in a Bank Account.
You can transfer the amount of debt to the following bank accounts 1.
For your best service, please mention the code of your order, when transferring the amount.
5.1 Conditions for exercising a right
You have at your disposal a period of fourteen (14) calendar days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store, and get your money back.
The above deadline of fourteen (14) calendar days for the exercise of the right of withdrawal of article 5.1, starts from the next day that you or any person you indicate to us as responsible for the receipt of your products (other than the carrier) acquire physical possession of purchased goods. In case you have ordered more than one goods with one order and which are delivered separately, the deadline for exercising the right of withdrawal according to the above starts from the next day that you or any person you indicate to us as responsible for receiving the products you (other than the carrier) acquire the physical possession of the last good.
5.2 Procedures for exercising the right
For the exercise of the right of withdrawal of article 5.1 above, before the expiration of the term of exercise in accordance with the above, you must inform us of your decision to withdraw from the Contract of sale that we have concluded, with a clear written statement (eg letter) which you will send by mail, fax or e-mail to the following contact details of farmakiscollection.com or by filling in the ATTENDANCE SUBTRACTION FORM (you will find it at the end of the text) and by sending it (you print it) or attach it according to the above. The use of the attached Form is not mandatory, however you must notify your statement to withdraw in writing or by other fixed means (e-mail).
5.3 Obligations of the consumer upon withdrawal
In order to comply with the withdrawal deadline, you must send us your statement on the exercise of your right of withdrawal before the withdrawal deadline (before the 14th day from the day after receipt of the product) in accordance with the provisions herein. It is expressly agreed that your notice of exercise of the right of withdrawal shall be deemed to have reached us on the next business day following the dispatch of the Withdrawal Statement to us in accordance with the provisions hereof.
In case of exercising the right of withdrawal in accordance with the above, you must return to us (at the address listed here) the product from the purchase of which you withdraw immediately, without undue delay and in any case within fourteen (14) calendar days from the day on which we received the announcement of your decision to withdraw from the contract in accordance with the provisions hereof. The deadline is considered to have been met if you return the goods before the end of the 14 day period.
The cost of returning the products is borne by you.
The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than those necessary for the determination of the nature, characteristics and function of the goods. So in case of withdrawal and return of the product, our Company will check that the product has not been reduced in value, no odors, dirt, damage, injuries, before returning the money (see 5.5 product return).
5.4 Business Obligations
If you withdraw from any of your purchases as set forth herein, we will refund all money we receive from you including any shipping costs (excluding additional costs due to your choice to use other delivery methods than the cheaper shipping method). which we offer) subject to what is explicitly defined below.
The refund will be made immediately, without undue delay and in any case no later than fourteen (14) days from the date that farmakiscollection.com will receive the products you returned in accordance with the above and subject to the provisions of this article. 5.5.
The refund is made by crediting your bank account which will be notified to farmakiscollection.com when exercising the right of withdrawal. In any case, no fee will be charged for such refund. In case you wish, your money can be credited to your personal Account that you give us.
5.5 Return of Products
We have the right to delay the return of your money until we receive back the goods from the purchase of which you return to the same good condition in which you received them.
In case of withdrawal according to the above, it is clarified that any products that you have bought with a discount due to the purchase of the product from which you withdraw, you must return them together with the basic product from the market from which you withdraw, otherwise the withdrawal is considered not exercised by you and therefore no obligation is generated for us.
You acknowledge and agree that it is your responsibility to reduce the value of the products you return, which (reduction) occurs as a result of the management of these products by you other than that which is necessary to determine the nature and properties of products.
It is clarified, however, that in order to get your money back in case of withdrawal, the product must be in excellent condition, received without damage and complete, within its original packaging and accompanied by all relevant documents.
Farmakiscollection.com does NOT accept products that are returned upon your departure and that have odors, dirt, damage and generally give us the impression that they have been used beyond what is necessary to determine their suitability.
Also, the returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise farmakiscollection.com does not receive these as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms hereof. In these cases the products are returned to you again with our charge and the withdrawal is as if it has not been exercised.
* No refundable after product change process.
** In the case of big discounted products, no refund can be made except for a product change.
*** Refund is deposited ONLY from winbank. Any cost of transferring money to another bank is borne by the consumer.
6. Product replacement
You have the right to return the product you received within 14 calendar days and request its replacement with another size or another product. The return of the products in order to replace them is not an act of withdrawal on your part and therefore the provisions of Article 5 hereof do not apply.
For product returns to be replaced, you will be charged shipping costs.
It is expressly agreed that the replacement of the products takes place if the product to be replaced is returned to our Company in the same good condition that you originally received it. Our Company does not replace products that have odors, dirt, damage, injuries or are not accompanied by all the documents you received from us or the labels have been damaged. In this case he does not receive them and they are returned to you at your own expense.
7. Supplier Liability for defect, lack of contracted quality or loss of product.
The producer of each product that you buy is responsible for any damage due to a real defect of the product or lack of contracted quality, according to the provisions of 534 et seq.
Any agreement to limit or release the producer from its liability is void. In case of doubt as to the identity of the manufacturer of a product you purchased from us, please let us know.
Farmakiscollection.com has against you all the obligations provided in the Civil Code for the seller. Especially in case of defect of the product we sell you can (a) request its repair without your charge, unless this is impossible or requires disproportionate costs or (b) its replacement with another (see Section B.6) or (c) withdraw following the procedure above (B.5).
The above obligations of our Company cease in case the defect has been caused by you, or the product that is returned has odors, dirt, wear and generally creates the impression that it has been used beyond what is necessary to determine its suitability, or in the narrow or broad sense of force majeure. In any case, the products must be accompanied by the necessary legal documents and receipts.
You must exercise the above rights within thirty (30) calendar days from the receipt of your products, and this deadline starts from the day of receipt and in any case within it you must have returned the product to us.
In case of loss of the product, you have the right to withdraw its purchase and we will refund any money you have paid for their purchase.
In this case you will have to follow the withdrawal procedure.
In case we have executed your order incorrectly (wrong product, price, etc.), you must inform us immediately at the following contact details: Call 2105610526 (Monday-Tuesday-Wednesday-Thursday-Friday 9am – 3pm) or via email at info @ farmakiscollection.gr We will immediately make sure to send you the correct product at our own cost for return shipping and new shipping, subject only to the availability of the product.
For your best service and for the convenience of our Company in case of defect or error of your order, please send us a photo of the product and the other documents that accompany the product to our mail firstname.lastname@example.org.
We further inform you that the risk of loss or damage of the products is borne by the Company until you or a third party who you designate responsible for receiving the products on your behalf (other than the carrier) has acquired physical possession of the goods, at which point the risk he is transferred to you. However, the risk is transferred to you from the delivery of your purchased products to the carrier, if the carrier has been ordered by you to transport the goods and this option was not offered by the Company, subject to your rights vis-.-Vis the carrier.
C. FINAL PROVISIONS
These General Terms constitute the final and unique terms in force regarding the provision of the Service by the Company to the User and abolish any pre-existing terms, previous contracts and arrangements, written or oral between the Company and the User regarding the use of the Service .
No delay, negligence or tolerance of the Company in the enforcement of the observance of this term by the User, does not constitute a waiver or harm provided by this right. If any of these terms were to be judged by any competent Court to be invalid and therefore inapplicable, this term will not invalidate the remaining terms hereof, which will remain in full force and effect.
3. INVALIDITY OF TERMS
In the event that any part of the present is declared invalid or determined by a court decision, this invalidity will not affect the validity of the remaining part of the present, which will remain valid as if these General Terms had been executed with their invalid part deleted. The Company will seek to replace any invalid term with a new valid term, the result of which will be the closest equivalent to the one that was canceled.
4. APPLICABLE LAW – JURISDICTION
Any dispute between the parties regarding the application, interpretation, invalidity of terms of the contract, the existence or non-existence of rights and obligations of the parties to the contract or tort, is interpreted in accordance with Greek law and falls under the exclusive jurisdiction of the competent court. Egaleos, to whose jurisdiction the parties submit from today voluntarily.
Alternatively, the out-of-court settlement is proposed through the European Alternative Dispute Resolution Body.